Pricing
One price per mailbox. Bring the whole team.
Help desks charge per agent and punish you for adding people. Parly charges per mailbox and lets in as many teammates as you like. Every plan includes Slack or Teams two-way, the developer API and MCP, the website chat widget, and AI assist. Two add-ons per mailbox that wants them: helpdesk mode, and the knowledge base on top of it. No tiers to decode, no seats to ration.
One plan
Flat per mailbox, unlimited people.
Plan
Bring your own mailbox
€19/ mailbox / month
First month free · prices exclude VAT
Connect the support@ or info@ inbox you already have: sign in with Microsoft 365, or any other mailbox over IMAP. No DNS changes, no migration.
- Unlimited teammates
- Reply from Slack or Teams, two-way
- Developer API and MCP
- Website chat widget
- AI assist: drafts, summaries, translation
Shared inbox€19 / month
Add-on
Helpdesk mode
€20/ mailbox / month
On top of the mailbox
For teams that support other businesses. Switch it on per mailbox.
- Assign conversations, Mine and Unassigned views
- Customer company detected from the sender
- A category per thread, suggested by Claude
- Company and category filters in the inbox
Help desk€39 / month
Add-on
Knowledge base
€30/ mailbox / month
On top of helpdesk mode
Your support documentation, answering inside the ticket. Switch it on per helpdesk mailbox.
- Teaches AI assist your docs and solved tickets
- Numbered steps with links to the sources
- Replies drafted for the customer
- A searchable knowledge base for the team
Help desk + knowledge base€69 / month
Need an address that lives only in Parly, such as one per customer on your own domain? That takes some DNS work, so get in touch and we set it up with you.
AI assist (drafts, summaries, translation, and with the knowledge base, answers from your own docs) is included in every plan while it is in preview. When we start metering AI usage it will be its own line, for every plan, and we will tell you before anything changes.
What a team of 5 pays
Per agent adds up. Per mailbox does not.
| Tool and plan | Priced | 5 people, per month |
|---|---|---|
| Parly | Per mailbox, the whole team. Replies from Slack and Teams included. | €19 |
| Zendesk Support Team | Per agent, €19 annual / €25 monthly | €95 to €125 |
| Freshdesk Growth | Per agent, $19 annual / $23 monthly | $95 to $115 |
| Help Scout Standard | Per agent, $25 annual / $30 monthly | $125 to $150 |
| Front Starter | Per agent, $25 annual / $35 monthly | $125 to $175 |
| Hiver Growth (Hiver Omni) | Per agent, $25 annual / $35 monthly | $125 to $175 |
Each vendor’s cheapest plan with a shared email inbox and assignment, billed annually to monthly, as of October 2026, excluding tax, in the currency its pricing page shows (not converted). Parly’s €19 covers the whole team answering from Parly, Slack or Teams; helpdesk mode (€39 in total) adds assignment, customer companies and categories. Sources and details on each comparison page.
What you won't find
Per-seat pricing.
The tools in this category charge €15 to €50 per agent and make you think twice before giving a colleague access. Parly does the opposite. If ten people touch your inbox, all ten should be able to sign in. The price is the mailbox, not the headcount.
Start with the mailbox you already have.
Create your workspace and you are in. Connect an existing inbox in minutes, add your team, and reply from wherever you work.